Monday, October 30, 2006

How to get a message to the TechTeam!

If you are a staff member in the Wells Ogunquit Community School District you have a new way to get technology support from the comfort of your classroom, or the closest nearby computer.

Go to the WOCSD District Webpage.

On the far right  menu you will see a heading for District Staff Site, drop down to Technology Work Order and click.

You will come to a page the Customer Support/Help Desk options. Add your user name, that would be the same as your email user name. Mine is coakes.

Then your password, will be emailed to you. Then select Login.

After you log in, You will have a choice of support options Create New Case and the go button.

There are other choices where you can look at frequent questions and answers, or look at all open cases, search the database or log out.

Once you create a new case and click go, you will have a one line description to fill in. Then choose what category you think your job most represents. Then in the next box, describe your problem or question.

Examples, even though I plug my laptop in, I have no battery reserve.

Is there something I can use to create PDFs?

ANY THING! We will answer your question. After your work order is addressed, you will receive a questionnaire survey to fill out. Please fill these out and give us feedback, good, bad, or mediocre. If you need help, ask a peer. This is the only way we will be able to address your technology needs.

Once you have described your problem, then hit the submit button. You will get an automatic response from us. Then we will schedule the work in an email to you.

Thanks for using this new tool.

If you are in the high school, John Osterday will answer your work order.

If you are in the elementary school, Jamie Reynolds will answer your work order.

If you are at the junior high school, Jamie Cox will answer your work order.


Cheryl Oakes

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